Refund policy

At Nutoria Nutrition, we take care to pack and deliver our food products safely and securely. Because our products are food items, we generally do not accept returns of products once they have been delivered.

However, if you receive a product that is damaged, defective, tampered with, incorrect, or missing, please contact us and we will review the issue and provide an appropriate resolution.

1. Food Products and Returns

Due to the nature of our products, we do not accept routine returns or exchanges of food products.

This includes products that have been opened, partially consumed, or simply no longer wanted after delivery.

Please check your order and the product condition promptly after delivery.

2. Damaged or Defective Products

If your product arrives damaged, leaking, broken, tampered with, or otherwise defective, please contact us as soon as possible after delivery.

Please send:

Your order number
A description of the problem
Clear photographs of the product and packaging
Photographs of the shipping package, if applicable

We will review the information and, where the issue is verified, may provide a replacement or refund, depending on the circumstances and product availability.

3. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

After verification, we may arrange an appropriate resolution, which may include a replacement or refund.

4. Missing Products

If an item from your order is missing, please contact us with your order number and details of the missing product.

We will investigate the order and delivery information and provide an appropriate resolution where the missing item is confirmed.

5. Products Damaged During Delivery

If your package appears damaged at the time of delivery, please take photographs of the package and product before disposing of any packaging materials.

6. Non-Returnable Products

The following are generally not eligible for return:

Opened food products
Partially consumed products
Products returned because the customer no longer wants them
Products stored improperly after delivery
Products damaged after delivery due to customer handling or storage
Products without sufficient information to verify the issue

This does not affect any rights or remedies available to consumers under applicable law.

7. Refunds

If a refund is approved, it will generally be processed to the original payment method used for the order.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other payment method.

8. Replacement

Where appropriate and subject to product availability, Nutoria may offer a replacement instead of a refund.

If the requested product is unavailable, we may provide another appropriate resolution.

9. How to Contact Us

For return, refund, damaged-product, wrong-product, or order-related questions, please contact:

Nutoria Nutrition
Email: nutorianutrition@gmail.com

Please include your order number in your email so that we can locate your order quickly.

10. Policy Changes

Nutoria Nutrition reserves the right to update this Return and Refund Policy when necessary. Any updated policy will be published on this page with the revised date.