Shipping Policy

We are committed to delivering your favourite nutrition products safely and conveniently to your doorstep.

Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details wherever available.

Delivery Time

Estimated delivery times may vary depending on your location:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 3–7 business days

• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order value, and applicable shipping offers.

From time to time, we may offer free shipping promotions on selected orders or above a specified order value.

Order Tracking

Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.

You can use the tracking information to monitor the status of your delivery.

Delivery Address

Please make sure your shipping address, phone number, and other contact information are correct before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Delayed Delivery

While we work with reliable delivery partners, unforeseen circumstances may occasionally cause delays.

If your order is significantly delayed, please contact our customer support team with your order number so we can assist you.

Damaged or Incorrect Products

Please inspect your package when it arrives.

If you receive a damaged, leaking, tampered, or incorrect product, contact our customer support team as soon as possible with:

• Order number

• Clear photographs of the package

• Clear photographs of the product

• Description of the issue

Our team will review the request and provide the appropriate resolution according to our return and refund policy.

Food Product Safety

For food and nutrition products, we recommend checking the packaging, expiry/best-before date, ingredients, allergen information, and storage instructions before consumption.

Store products according to the instructions provided on the product packaging.

Contact Us

For shipping-related questions or assistance with your order, please contact our customer support team through the Contact Us page.

Please Note: Delivery timelines, shipping charges, and other shipping conditions may vary based on your location and current shipping arrangements.