Shipping policy
At Nutoria Nutrition, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders placed through our website are processed and delivered.
1. Order Processing
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Once your order has been dispatched, we will provide shipping and tracking information through the contact details provided during checkout, where tracking is available.
2. Delivery Time
Delivery time depends on the delivery location and the availability of our delivery partners.
As a general estimate:
- Metro cities: 2–5 business days
- Other cities and towns: 3–7 business days
- Remote locations: 5–10 business days
These are estimated delivery timelines and not guaranteed delivery dates.
Delivery may take longer due to circumstances such as:
- Courier or logistics delays
- Severe weather
- Public holidays
- Natural events
- Operational disruptions
- Incorrect or incomplete delivery information
- Events beyond our reasonable control
3. Shipping Charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Free Shipping
Nutoria may offer free shipping on eligible orders above ₹999, subject to the applicable shipping terms and promotions displayed on our website.
We may change or discontinue free-shipping offers or introduce other shipping promotions from time to time.
The shipping offer applicable to your order will be the offer displayed at checkout.
4. Order Tracking
After your order has been dispatched, tracking information will be shared with you where available.
You can use the tracking information provided by the delivery partner to check the status of your shipment.
Tracking updates may take some time to appear after an order has been dispatched.
5. Delivery Address
Please carefully check your:
- Full name
- Complete delivery address
- City
- State
- PIN code
- Mobile number
before completing your order.
Nutoria Nutrition is not responsible for delays, failed deliveries or additional delivery attempts caused by incorrect, incomplete or inaccurate information provided by the customer.
If you notice an error in your delivery address after placing an order, contact us as soon as possible at:
We will try to assist you, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
6. Delivery Attempts
Our delivery partners may make delivery attempts according to their applicable procedures.
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or for another reason attributable to the recipient, additional delivery attempts or charges may apply where permitted by the delivery partner.
7. Delayed, Lost or Undelivered Orders
If your order has been significantly delayed or appears to be lost in transit, please contact us at:
Please provide your order number and relevant tracking information.
We will coordinate with the applicable delivery partner and investigate the shipment.
Resolution will depend on the circumstances and the applicable courier/service-provider process.
8. Damaged, Leaking or Tampered Packages
Because Nutoria products are food products, please inspect your package when you receive it.
If you receive a package that appears:
- Damaged
- Leaking
- Opened or tampered with
- Containing a damaged product
please take clear photographs of the package and product before disposing of the packaging.
Contact us as soon as possible at:
Please include:
- Order number
- Photographs of the outer package
- Photographs of the product
- Description of the issue
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
9. Incorrect or Missing Products
If you receive a product that is different from what you ordered, or if an item from your order is missing, contact us as soon as possible.
Please provide your:
- Order number
- Product details
- Photographs of the package and products received
We will review the order and provide an appropriate resolution where the issue is verified.
10. Food Product Handling After Delivery
Once you receive your Nutoria products, store them according to the storage instructions printed on the product packaging.
Before consuming a product, check the:
- Product packaging
- Ingredients
- Allergen information
- Nutritional information
- Best-before/expiry information
- Storage instructions
Do not consume a product if its packaging appears damaged, opened or tampered with.
11. Shipping Restrictions
Some products or orders may be subject to delivery restrictions depending on the destination, courier availability or applicable laws and regulations.
If we are unable to deliver an order to your selected location, we may contact you to discuss an appropriate resolution.
12. Changes to Shipping Policy
Nutoria Nutrition may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, delivery partners, business operations or applicable requirements.
The latest version will always be published on this page.
13. Contact Us
For shipping or delivery-related questions, please contact:
Nutoria Nutrition
Email: nutorianutrition@gmail.com
Phone: +91 8655 301 610
Please include your order number whenever contacting us about an existing order.